At Profonanpe, we provide natural confidence and security

What qualifies as a complaint?

A Complaint is a claim or protest formulated by a person or entity, due to a disagreement or non-conformity with any of the processes or services provided by Profonanpe. The following are grounds for Complaints:

  • Non-compliance with any procedure of established deadlines.
  • Delay in the payment of a service or work.
  • Delay in the preparation of a contract.
  • Poor attention or hostile treatment by Profonanpe personnel.
  • Others of a similar nature.

The complaint may refer to workers, consultants and, in general, to people and/or suppliers who provide services in and for Profonanpe.

In-person channel

Complete the form available here, then send the document in a sealed envelope to our Profonanpe offices at Av. Parque Gonzales Prada N°396, Magdalena del Mar – Perú.

Complaint resolution

Download below the resolution of complaints issued to Profonanpe.

Virtual channel

Select your complaint and fill out the form below.

Environmental and social
Attach evidence
Formats: png, jpg, gif, pdf, doc, docx, xls, xlsx, with a maximum weight of 1mb in total.
Administrative
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Formats: png, jpg, gif, pdf, doc, docx, xls, xlsx, with a maximum weight of 1mb in total.
Integrity
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Formats: png, jpg, gif, pdf, doc, docx, xls, xlsx, with a maximum weight of 1mb in total.
Others
Attach evidence
Formats: png, jpg, gif, pdf, doc, docx, xls, xlsx, with a maximum weight of 1mb in total.

We are transparent. We want to hear from you.