At Profonanpe, we provide natural confidence and security

What is a complaint?

It refers to the dissatisfaction or non-conformity formulated by a person or entity associated with the action or inaction in the different interventions in which Profonanpe participates.

Presential Channel

Come to our office and you will be able to find the complaints mailbox. We are located at Parque Gonzales Prada Ave. N°396, Magdalena del Mar – Peru.

Complaint resolution

Below, download the history of complaints resolved by Profonananpe.

What is a denunciation?

A denunciation notifies that a crime has been committed, or that someone is the perpetrator of a crime, based on supporting facts or evidence.

The denunciation may refer to workers, consultants, and, in general, all persons and/or suppliers who provide services to and for Profonanpe.

Presential Channel

You only have to complete the attached form and submit it at our office located at Parque Gonzales Prada Ave. N°396, Magdalena del Mar – Peru.

Remember that you can submit your complaint anonymously, so it is not mandatory to disclose your identity in the forms submitted in our virtual and face-to-face channel.

Likewise, if you consider it necessary, you may request protection measures.