At Profonanpe, we provide natural confidence and security

What qualifies as a complaint?

A Complaint is a claim or protest formulated by a person or entity, due to a disagreement or non-conformity with any of the processes or services provided by Profonanpe. The following are grounds for Complaints:

Non-compliance with any procedure of established deadlines.
Delay in the payment of a service or work.
Delay in the preparation of a contract.
Poor attention or hostile treatment by Profonanpe personnel.
Others of a similar nature.

The complaint may refer to workers, consultants and, in general, to people and/or suppliers who provide services in and for Profonanpe.

In-person channel

Complete the form available here, then send the document in a sealed envelope to our Profonanpe offices at Av. Parque Gonzales Prada N°396, Magdalena del Mar – Perú.

Complaint resolution

Download below the resolution of complaints issued to Profonanpe.

What qualifies as a denunciation?

A denunciation notifies that a crime has been committed, or that someone is the perpetrator of a crime, based on facts or evidence to support it. The following are considered factors for placing denunciation:

Mismanagement of institutional funds or of a particular project.
Abuse of authority or harassment of staff.
Hiring of suppliers to further personal interests.
Other activities that are prohibited in the Code of Ethics and are grounds for sanction.

The denunciation may refer to workers, consultants and, in general, all persons and/or suppliers that provide services in and for Profonanpe.

In-person channel

Complete the form available here, then send the document in a sealed envelope to our Profonanpe offices at Av. Parque Gonzales Prada N°396, Magdalena del Mar – Perú.

Remember that you can submit your complaint anonymously, so it is not mandatory to disclose your identity in the forms submitted in our virtual and face-to-face channel.
Likewise, if deemed necessary, you may request protective measures.