At Profonanpe, we provide natural confidence and security

What is a complaint?

A complaint is a claim or protest made by a person or entity, due to a disagreement or dissatisfaction with any of the processes or services provided by Profonanpe.

The complaint may refer to workers, consultants and, in general, to the people and/or suppliers who provide services in and for Profonanpe.

Presential Channel

Come to our office and you will be able to find the complaints mailbox. We are located at Av. Parque Gonzales Prada N°396, Magdalena del Mar – Peru.

Complaint resolution

Next, download the resolution of complaints issued to Profonanpe.

Virtual channel

Select your complaint type and then fill in the requested information:

We're transparent. We want to hear from you.