At Profonanpe, we offer natural confidence and security.

It refers to the dissatisfaction or non-conformity formulated by a person or entity associated with the action or inaction in the different interventions in which Profonanpe participates.

LEARN ABOUT THE COMPLAINT MANAGEMENT PROCESS

Come to our office and you will be able to find the complaints mailbox. We are located at Av. Parque Gonzales Prada N°396, Magdalena del Mar – Peru.

Download form

Next, download the history of complaints resolved by Profonanpe.

HISTORY OF RESOLVED COMPLAINTS

In case you have any complaints, fill out the form below.

Virtual channel

In case you have any complaints, fill out the form below.

What is a denunciation?

A denunciation notifies that a crime has been committed, or that someone is the perpetrator of a crime, based on supporting facts or evidence.

The denunciation may refer to workers, consultants, and, in general, all persons and/or suppliers who provide services to and for Profonanpe.

Learn about the complaint management process

Presential Channel

You only have to complete the attached form and submit it at our office located at Av. Parque Gonzales Prada N°396, Magdalena del Mar – Peru.

Download form

Remember that you can file your complaint anonymously, so it is not mandatory to disclose your identity in the forms submitted in our virtual and face-to-face channel.

Likewise, if you consider it necessary, you may request protection measures.